FAQ

Common questions about ordering, delivery and returns at Giftly. If your question isn’t answered here, contact us.

Ordering

How do I place an order?

Add the products you want to your cart and complete checkout with your name, phone number and delivery address. You don’t need to create an account. After you order, our team calls to confirm the details before dispatch.

How long until my order is confirmed?

We aim to call within 24 hours of receiving an order. If we can’t reach you after several attempts, we’ll hold the order and try again the next working day.

Can I change or cancel an order?

Yes, as long as it hasn’t been handed to the courier. Call us as soon as possible. Once a parcel is with the courier we can no longer modify it.

Delivery

What are the delivery charges?

Inside Dhaka: ৳65. Outside Dhaka: ৳110. The charge is added at checkout and shown before you confirm.

How long does delivery take?

Inside Dhaka, 1–3 working days. Outside Dhaka, 2–5 working days. Delivery can take longer during holidays or in remote areas.

Do you deliver everywhere in Bangladesh?

Yes, we deliver to all 64 districts through our courier partners.

Payment

How do I pay?

Cash on delivery. You pay the courier when the parcel reaches you — nothing is charged upfront.

When is advance payment required?

For large orders, or where previous orders from the same number were repeatedly refused on delivery. If advance payment applies, we’ll explain why during the confirmation call.

Returns and replacements

What if the product is damaged or wrong?

Open and check the parcel in front of the delivery person. If it’s damaged, faulty, or not what you ordered, refuse it there and then and call us. We’ll arrange a replacement.

Can I return a product because I changed my mind?

Change-of-mind returns are not accepted once the parcel has been accepted from the courier. Please check the product details and specifications on the product page before ordering.

What should I do if I find a problem after delivery?

Contact us as soon as you notice. An unboxing video helps a great deal in resolving these cases quickly. Full terms are on the Refund & Return Policy page.

সাধারণ জিজ্ঞাসা

অর্ডার কিভাবে করবো?
পণ্য কার্টে যোগ করে চেকআউট করুন। এরপর ফোন কলে অর্ডার কনফার্ম করা হবে।

ডেলিভারি চার্জ কত?
ঢাকার ভিতরে ৳৬৫, ঢাকার বাইরে ৳১১০।

কত দিনে পাবো?
ঢাকায় ১–৩ কার্যদিবস, ঢাকার বাইরে ২–৫ কার্যদিবস।

পেমেন্ট কিভাবে?
ক্যাশ অন ডেলিভারি — পণ্য হাতে পেয়ে টাকা পরিশোধ করবেন।

পণ্যে সমস্যা থাকলে?
ডেলিভারি ম্যানের সামনে প্যাকেট খুলে চেক করুন। ত্রুটিপূর্ণ হলে সাথে সাথে ফেরত দিন এবং আমাদের জানান।