Placeholder terms — must be reviewed before launch. This page sets out obligations you are legally bound by under Bangladeshi consumer law. Read every clause, adjust it to match how you actually operate, and consider having it checked by a lawyer.
You may open and inspect your parcel in front of the delivery person before paying. We encourage every customer to do this.
If the product is damaged, defective, or different from what you ordered, refuse the parcel at that moment and contact us the same day. This is the simplest way to resolve a problem and costs you nothing.
We offer replacement — not refund — in the following cases:
An unboxing video showing the parcel being opened greatly strengthens a claim and helps us resolve it faster.
Our standard remedy is replacement. Where a replacement is genuinely unavailable and the fault is ours, we will discuss a refund with you directly. Any refund is issued through the same method used for payment, or by mobile financial service where the order was cash on delivery.
Where the fault is ours — wrong, damaged or defective product — Giftly covers return shipping. Where a return arises for other reasons, return shipping is shared or borne by the customer, as agreed at the time.
ডেলিভারি ম্যানের সামনে প্যাকেট খুলে চেক করুন। ত্রুটিপূর্ণ, ভাঙা বা ভুল পণ্য পেলে তখনই ফেরত দিন এবং একই দিনে আমাদের জানান।
পণ্য গ্রহণের ৩ দিনের মধ্যে সমস্যা জানালে রিপ্লেসমেন্ট প্রযোজ্য — পণ্য অব্যবহৃত ও অরিজিনাল প্যাকেজিংসহ থাকতে হবে। আনবক্সিং ভিডিও থাকলে দ্রুত সমাধান হয়।
পছন্দ না হওয়ার কারণে (change of mind) পণ্য ফেরত নেওয়া হয় না।